Return & Refund Policy

At PolarHood, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the following conditions:

• Returns: You may return unopened and unused items within 14 days of delivery. Items must be in their original packaging.

• Refunds: Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Exchanges: We only replace items if they are defective or damaged. If you need an exchange, please contact us first.

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

How to request a return:
Please email us at polarhoodies@gmail.com with your order number, reason for return, and photos if applicable. We will provide you with return instructions.

If you have any questions regarding our Return & Refund Policy, feel free to reach out to us anytime.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@heritageadvent.com Please note that returns will need to be sent to the following address: Kieselbronner 41, 75417 Enzberg, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at polarhoodies@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at polarhoodies@gmail.com.