Shipping Policy

At PolarHood, we aim to deliver your order as quickly and safely as possible. Please review our shipping terms below:

1. Processing Time

• Orders are usually processed within 1–3 business days after payment is confirmed.

• During peak seasons (e.g., November & December), processing may take longer.

2. Shipping Methods & Delivery Times

• We ship worldwide using trusted carriers.

• Standard delivery times:

  • Domestic (within Germany): 3–7 business days

  • International: 5–9 business days

• Delivery times may vary due to customs, postal delays, or unforeseen circumstances.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected method.

• Free shipping may be available for promotions or minimum order values.

4. Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information (if available for your shipping method).

5. Customs & Import Taxes

• International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

6. Lost or Delayed Packages

• We are not responsible for delays caused by carriers or customs.

• If your package is lost in transit, please contact us at polarhoodies@gmail.com and we will assist you.

7. Contact Us
If you have any questions regarding shipping, please email us at:
📧 polarhoodies@gmail.com